Text copied to clipboard!
Title
Text copied to clipboard!Room Attendant
Description
Text copied to clipboard!
We are looking for a dedicated and detail-oriented Room Attendant to join our hospitality team. As a Room Attendant, you will play a crucial role in ensuring that our guests have a comfortable and enjoyable stay. Your primary responsibility will be to maintain the cleanliness and orderliness of guest rooms and public areas. This includes making beds, replenishing linens, cleaning bathrooms, and vacuuming floors. You will also be responsible for reporting any maintenance issues or safety hazards to the appropriate department. The ideal candidate will have a strong work ethic, excellent time management skills, and a keen eye for detail. You should be able to work independently as well as part of a team, and be able to handle a fast-paced work environment. Previous experience in housekeeping or a similar role is preferred but not required, as we provide comprehensive training. If you are passionate about providing exceptional service and creating a welcoming atmosphere for guests, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Clean and tidy guest rooms according to hotel standards.
- Make beds, change linens, and replenish towels and amenities.
- Clean bathrooms, including sinks, toilets, and showers.
- Vacuum carpets, dust furniture, and clean windows.
- Report any maintenance issues or safety hazards to the appropriate department.
- Restock cleaning supplies and amenities as needed.
- Ensure all rooms are secure and report any suspicious activity.
- Assist with laundry duties as needed.
- Provide excellent customer service to guests.
- Follow all health and safety regulations.
- Maintain a clean and organized work area.
- Assist with special cleaning projects as needed.
- Communicate effectively with team members and supervisors.
- Adhere to hotel policies and procedures.
- Handle guest requests and complaints in a professional manner.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous housekeeping experience preferred but not required.
- Strong attention to detail.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Good communication skills.
- Ability to handle a fast-paced work environment.
- Physical stamina to perform cleaning tasks.
- Flexibility to work various shifts, including weekends and holidays.
- Basic knowledge of cleaning supplies and equipment.
- Ability to follow instructions and procedures.
- Customer service-oriented attitude.
- Reliable and punctual.
- Ability to maintain confidentiality.
- Positive and friendly demeanor.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in housekeeping or a similar role?
- How do you prioritize tasks when you have multiple rooms to clean?
- What steps do you take to ensure a room is thoroughly cleaned?
- How do you handle guest complaints or requests?
- Can you provide an example of a time when you identified and reported a maintenance issue?
- How do you stay motivated during repetitive tasks?
- What do you think is the most important aspect of providing excellent customer service?
- How do you manage your time when working in a fast-paced environment?
- Are you comfortable working independently as well as part of a team?
- How do you ensure you follow health and safety regulations while cleaning?
